About Seihachi Systems

Maximize your hard-won organizational knowledge.

We build PinpointIQ for the teams who use it.
You have the data. We help you leverage it for value, readiness and uptime.

Contact Read our story
Engine room of a Canadian Coast Guard vessel with twin marine diesel engines

Why we built PinpointIQ

The answer is usually already in your records. Uptime and readiness is critical.

Every established fleet and organization carries years of repair and support history. It says what broke, how it was written up, and what actually fixed it. Often that history lives in free text. It is entered by dozens of people in dozens of ways. In most instances nobody can easily read across it.

At the same time, the technicians and specialists who could recognize a fault from memory are retiring faster than they can be replaced. In some instances they are not replaced. When an unfamiliar fault rolls in, the shop falls back on trial and error. Parts get swapped, the asset comes back, and the hour meter keeps running. Assets are out of service.

We built PinpointIQ to close that gap. It turns the history you already have into ranked, evidence-backed likely causes, and keeps bulletins, recalls and directives in view while the work is being done. In addition to your own history PinpointIQ will also leverage user manuals and other related vendor materials specific to your assets. It is a diagnostic layer on top of your systems, not another platform to maintain. Critical tracking of tasks like required and preventative maintenance are still owned by your certified and installed maintenance system.

How we work

Four commitments behind every build.

Evidence over guesses

Every likely cause cites the record, notice or manual it came from. Technicians can check the reasoning rather than trust a black box.

Your systems, not ours

PinpointIQ sits on top of the maintenance system you already use and works from the records you already have. No new sensors, no new hardware and no additional regulatory reporting requirements.

Built with the shop floor

Every pilot starts with your own repair history and is run alongside the technicians who will use it, not handed over at the end.

Measured, not promised

We track diagnostic accuracy, time to diagnosis and repeat repairs on real assets, so the results are yours to verify.

Seihachi Systems advisory session reviewing a rollout plan

Where we came from

Public Safety and Transit roots.

I, Cam Inouye, started Seihachi Systems to support services where uptime and availability of assets is critical. With a background in Land Mobile Radio, Command and Control Consoles and public transit I understand the importance of service delivery. Whether it is public safety communications, defence or transportation, downtime can have a major impact on the services delivered both in terms of money and readiness. Knowing what a loss of service means I developed PinpointIQ to increase uptime for the benefit of all.

“Some assets cannot afford downtime. Extended downtime due to a lack of knowledge or experience can have lasting consequences and compromise safety. ”

Victoria's Inner Harbour with the British Columbia Parliament Buildings

Where we work

Victoria, British Columbia.

Seihachi Systems Ltd. is a CAMSC-certified minority company, and our work is carried out in Victoria, BC. A place we are proud to call home.

We acknowledge with respect that we work within the traditional territories of the Lkwungen (Esquimalt and Songhees), Malahat, Pacheedaht, Scia’new, T’Sou-ke and W̱SÁNEĆ (Pauquachin, Tsartlip, Tsawout, Tseycum) peoples.

Start a conversation.

Tell us about your assets and your maintenance/repair records, and we’ll show you PinpointIQ on real cases from your own fleet.

Contact